Sprint Programme Terms and Conditions
Date: June 2026 | Provider: The Co-Parent Way Ltd, company number 14233275, registered office 44 Onslow Gardens, London, England, N10 3JX
Contact: [email protected] | Website: thecoparentingmethod.com
1. About These Terms
The Co-Parent Way Ltd (“we”, “us”, “our”) is the provider of the Sprint Programme. By enrolling, you (“you”, “your”) confirm that you have read and agree to these Terms and Conditions in full. They form a legally binding contract between you and The Co-Parent Way Ltd.
These terms should be read alongside our Privacy Policy and Safeguarding Policy, both available at thecoparentingmethod.com.
2. What the Sprint Programme Includes
Your enrolment in the Sprint Programme gives you access to the following: one private one-to-one coaching session with Marcie Shaoul, scheduled separately after enrolment and subject to availability; weekly live Q&A sessions with Marcie Shaoul held during the active programme period; pre-recorded course content delivered via the member's hub; and a resource library of supporting materials, tools, and downloads available through the member's hub for the duration of your access period.
Access is provided via the membership site at my.thecoparentway.com. We will send you your log-in details by email once enrolment is confirmed. The access period begins on the date your log-in details are sent.
We reserve the right to modify, update, or substitute programme content, Q&A session dates, and resources at our discretion. We will give you reasonable notice of any material changes.
3. Eligibility and Pre-Enrolment Disclosure
The Sprint Programme is available to individuals aged 18 and over. By enrolling, you confirm that you meet this requirement.
Before enrolment is confirmed, you must disclose whether you are currently involved in, or anticipate being involved in, legal proceedings related to your co-parenting situation or your children, and whether there are any legally recognised safeguarding concerns relating to your relationship with your co-parent or children.
We reserve the right to decline enrolment to any individual on these grounds, or where we consider that participation would not be appropriate. If you are declined, any payment made will be refunded in full.
4. Payment
The programme fee is payable in full at the time of enrolment, unless an instalment plan has been agreed with us in writing in advance. Payment methods will be confirmed at checkout. If you are paying by instalment and a payment is missed, access to the programme, including your one-to-one session and Q&As, will be suspended until the outstanding amount is paid. We will contact you before suspending access. All prices are stated in GBP and are inclusive of any applicable taxes unless otherwise stated.
5. Your Right to Cancel and Refund Policy
Cancellation before the programme starts. You may cancel your enrolment and receive a full refund at any time up to midnight on the day before your access period begins. To cancel, email [email protected]. Refunds will be processed within 30 working days.
Your statutory 14-day right to cancel. As a consumer purchasing a service online, you normally have a 14-day right to cancel from the date of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because the Sprint Programme gives you immediate access to digital course content and resources when your log-in details are issued, we ask you to confirm at the point of enrolment that you want access to begin immediately and that you understand this means your statutory 14-day cancellation right will end once you have accessed any part of the programme. If you have not yet accessed any content and wish to cancel within the 14-day window, you remain entitled to a full refund.
Financial guarantee, first week. In addition to your statutory rights, we offer a financial guarantee for the first week of the programme. If, at the end of the first week, you wish to withdraw, you must notify us by 3pm on the seventh day after your log-in details are issued, by emailing [email protected]. We will remove your access and process a full refund within 30 working days. The financial guarantee applies to one-time course enrolments only and is not available to clients who have previously enrolled in and received a refund for the Sprint Programme.
After the first week, no refunds will be issued, except where we have failed to deliver the agreed programme in a material way. If you believe this applies to your situation, please contact us using the complaints process in clause 10.
6. Your One-to-One Coaching Session
The Sprint Programme includes one private coaching session with Marcie Shaoul, conducted on a private and confidential basis.
• Sessions are scheduled at a mutually agreed time following enrolment. You will receive a booking link by email.
• If you need to reschedule, please give at least 48 hours' notice. We will make every effort to find an alternative time, subject to availability.
• If you miss a session without giving notice, the session may be forfeited. We will consider individual circumstances but cannot guarantee a replacement.
• You must not record any session, in whole or in part, without our prior written consent.
• All information shared during your session will be kept confidential, subject to the limits set out in clause 8 and our Safeguarding Policy.
• Sessions are conducted on a without prejudice basis and cannot be used as evidence in any legal proceedings.
• Marcie Shaoul is a coach, not a mediator. She will not take sides, pass messages to your co-parent, or act as an intermediary between you and any third party.
7. Legal Disclaimer and Exclusion from Litigation
The Co-Parent Way Ltd is an educational and coaching provider. We do not provide legal advice, legal mediation, or therapeutic services.
By enrolling, you acknowledge and agree that The Co-Parent Way Ltd, Marcie Shaoul, and any affiliates cannot be brought into any litigation, whether new or ongoing, related to your co-parenting situation; we will not act as expert witnesses, provide witness statements, write reports for legal use, attend hearings, or respond to legal requests in connection with your participation; participation in this programme does not constitute legal advice and must not be presented as evidence of your suitability as a co-parent in any legal or court setting; and all one-to-one sessions are conducted on a without prejudice basis and cannot be relied upon in court.
For legal matters relating to your separation, custody arrangements, or financial settlement, you should consult a qualified family solicitor.
8. Safeguarding
The safety of children is our priority. All information shared during the programme is treated as confidential, with one exception: if Marcie Shaoul reasonably believes that a child is at risk of harm, she may need to take action, which can include contacting the relevant authorities.
By enrolling, you confirm that you have disclosed to us any legally recognised safeguarding concerns relating to your relationship with your co-parent or children, as required under clause 3, and you accept that confidentiality does not apply where disclosure is necessary to protect a child's safety. Our full Safeguarding Policy is available at thecoparentingmethod.com and explains how we manage these situations.
9. Code of Conduct
All participants must engage respectfully with Marcie Shaoul and with any other participants in group Q&A sessions. The following are not permitted: abusive, offensive, threatening, or discriminatory language or behaviour; recording any session, live or pre-recorded, without prior written consent; attempting to pressure or influence Marcie Shaoul to take your side against your co-parent; and sharing programme materials, recordings, or content with anyone who has not enrolled.
We reserve the right to remove any participant from the programme without refund if they breach this code of conduct.
10. Complaints
We aim to provide a high-quality service. If you are dissatisfied with any aspect of the Sprint Programme, please contact us in writing at [email protected]. We will acknowledge your complaint within five working days and provide a copy of our complaints procedure.
Refunds will not be issued for dissatisfaction alone, unless there is clear evidence of a failure to deliver the agreed programme.
11. Intellectual Property
All programme materials, course content, resources, recordings, frameworks, and branding are the intellectual property of The Co-Parent Way Ltd and are protected by copyright. Your enrolment gives you a personal, non-transferable licence to access and use these materials for your own private use only.
You must not copy, reproduce, share, distribute, resell, or publish any programme materials, in whole or in part, without our prior written consent. Breach of this clause may result in legal action.
12. Technology and Access
Access to the programme is provided via the membership site at my.thecoparentway.com. We are not responsible for any technical issues you experience, including but not limited to failure to access the membership site or live Q&A sessions, internet outages or connectivity issues on your end, software or device malfunctions, or scheduled or unscheduled platform maintenance.
We will make reasonable efforts to give advance notice of planned maintenance. Where a live Q&A session cannot proceed due to technical failure on our side, we will make a recording or written summary available.
13. No Guarantee of Results
The Sprint Programme is designed to give you skills, tools, and techniques to support more effective co-parenting. Participation does not guarantee specific outcomes in your co-parenting situation. The extent to which the programme benefits you depends on a range of factors, including the nature of your co-parenting relationship, your engagement with the content, and how consistently you apply what you learn. Progress will vary between participants.
The tools and techniques taught may not be applicable in every situation. You are the best judge of what is relevant to your circumstances, and it is your responsibility to apply the programme sensibly and in a way that is appropriate for your children and your family.
14. Limitation of Liability
We will deliver the Sprint Programme with reasonable care and skill. We do not limit our liability in any way that is not permitted under English law.
Subject to the above, The Co-Parent Way Ltd is not liable for any indirect, consequential, or financial loss arising from your participation in the programme or your reliance on the content. Our total liability to you in connection with the Sprint Programme is limited to the amount you have paid us.
15. Force Majeure
If we are unable to deliver any part of the programme due to circumstances outside our reasonable control, including illness, injury, bereavement, natural disasters, or other force majeure events, we reserve the right to reschedule sessions or adjust the programme format without liability. We will communicate any such changes to you as soon as reasonably practicable.
16. Dispute Resolution
If a dispute arises in connection with the Sprint Programme, we ask that you contact us in the first instance at [email protected] so that we can attempt to resolve the matter informally. If informal resolution is not possible, we are open to mediation before either party pursues legal action.
17. Governing Law
These Terms and Conditions are governed by the law of England and Wales. Any dispute arising under or in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. General
These Terms and Conditions, our Hub Terms and Conditions, our Privacy Policy, and our Safeguarding Policy constitute the entire agreement between you and The Co-Parent Way Ltd in respect of the Sprint Programme. If any provision is found to be unenforceable, the remaining provisions continue in full force.
We may update these terms from time to time. If we make a material change, we will notify you by email before it takes effect. Your continued participation in the programme after that point constitutes acceptance of the updated terms.
By completing enrolment in the Sprint Programme, you confirm that you have read, understood, and agree to these Terms and Conditions in full.
Contact: [email protected] | The Co-Parent Way Ltd | thecoparentingmethod.com
The Co-Parent Community: Community Membership Terms and Conditions
Date: June 2026 | Provider: The Co-Parent Way Ltd, company number 14233275, registered office 44 Onslow Gardens, London, England, N10 3JX
Contact: [email protected] | Website: thecoparentingmethod.com
These terms govern your membership of The Co-Parent Community, the online community operated by The Co-Parenting Method. By joining, you agree to these terms in full. Please also read our Privacy Policy and Safeguarding Policy, which form part of this agreement and are available at thecoparentingmethod.com.
1. Membership and Eligibility
Membership of The Co-Parent Community is available to individuals aged 18 and over. By joining, you confirm that you meet this age requirement and that the information you provide at sign up is accurate.
2. Billing and the Free Trial
New members (the first 100 only) receive a 30 day free trial on joining. At the end of the trial period, membership automatically rolls to £19 per month unless cancelled before the trial ends.
Before your trial begins, you will be shown the price, the date your card will first be charged, and how to cancel, separately from these terms. You will be asked to confirm this before starting your trial. We will also email you after 24 days to remind you that your trial is ending, the price that will apply, and how to update or cancel your membership.
Payment is taken via the card provided at checkout and processed through Stripe. Membership fees are billed monthly in advance. Prices are stated in GBP and are inclusive of any applicable taxes unless otherwise stated.
The free trial is available to the first 100 new members only, one trial per person. We reserve the right to withdraw or modify the trial offer at any time for members who have not yet joined.
3. Your Right to Cancel
Cooling off period. As a consumer buying a service online, you normally have a 14 day right to cancel from the date you join, under the Consumer Contracts Regulations 2013, and to receive a full refund for that period.
Because your free trial gives you access to the community straight away, we ask you to agree, at sign up, that you want access to start immediately and that you understand this means your 14 day cancellation right ends once you have accessed any part of the community, rather than running for the full 14 days. If you cancel before accessing the community, you are entitled to a full refund of any sum already paid.
Ongoing cancellation. After the cooling off period, you may cancel your membership at any time inside your Member Community or by contacting us at [email protected]. Cancellation takes effect immediately. No refunds are issued for any unused days in the current billing period. On cancellation, access to the community and all member resources is revoked immediately.
Sprint members. If you are also a Sprint Programme member, you retain lifetime access to The Co-Parenting Method course materials regardless of your Community membership status. Sprint Programme membership is a separate product with its own terms, available at thecoparentingmethod.com.
4. Community Conduct
The Co-Parent Community is a private, moderated community. Members are expected to engage with respect, honesty, and with the wellbeing of children at the centre of all discussion.
The following are not permitted within the community: sharing screenshots, personal information, or content from within the community outside of the platform without the explicit consent of the person concerned; sharing identifying information about other members; abusive, discriminatory, or threatening language directed at any member; and unsolicited promotion of third-party products or services.
We reserve the right to remove any member from the community at any time if these standards are not met. No refund will be issued in the event of removal for conduct reasons.
Conflicts between members. If we become aware that two members are co-parents of the same child or children, or are otherwise in a direct personal conflict with one another, we reserve the right to take any action we consider appropriate, including restricting either member's access to specific discussions, declining or removing a membership, or contacting one or both members directly. This is to protect the safety and confidentiality of everyone in the community.
We are not responsible for, and do not endorse, views or content posted by members. Views expressed in the community are those of the individual member, not of Marcie Shaoul or The Co-Parenting Method.
5. Confidentiality
The community is a private space. What members share within it is shared in confidence. By joining, you agree not to disclose, reproduce, or share content posted by other members outside of the platform. This includes but is not limited to personal disclosures, questions, and responses shared in any community channel or individual chat.
6. Safeguarding
Because this community involves discussion of children, we take safeguarding seriously. If a member discloses information that suggests a child may be at risk of harm, we may need to take further action, which can include contacting the member directly, seeking appropriate professional guidance, or, where we believe a child's safety requires it, sharing information with the relevant authorities, including outside of this platform.
By joining, you understand and accept that the confidentiality set out in clause 5 does not apply where we reasonably believe disclosure is necessary to protect a child's safety. Our full Safeguarding Policy is available at thecoparentingmethod.com.
7. No Legal, Medical or Therapeutic Advice
Nothing shared within The Co-Parent Community, by Marcie Shaoul, by the moderation team, or by other members, constitutes legal, medical or therapeutic advice. The community exists to provide peer support, practical tools, and coaching guidance. It is not a substitute for professional support.
For legal matters relating to your separation, custody arrangements, or financial settlement, you should consult a qualified family solicitor. For mental health concerns, you should consult a qualified medical or mental health professional. If you or someone you know is in immediate danger or crisis, please contact emergency services or a relevant crisis helpline.
8. Access and Content
Membership gives access to the community space, weekly Q&A sessions with Marcie Shaoul, resource drops, and any welcome bonuses available at the time of joining. Content and resources are subject to change. We reserve the right to modify, add, or remove content at any time without notice.
Access is provided via browser or the GoKollab app. We do not guarantee uninterrupted access and accept no liability for temporary outages or platform downtime outside of our reasonable control.
9. Content You Post
You retain ownership of any content you post within the community. By posting, you give us permission to use, reproduce, and adapt that content for the purpose of running and improving the Community, for example in moderation, in resource development, or in internal review.
We will not use anything you post for external marketing, case studies, or testimonials, whether attributed to you or anonymised, without asking you separately and obtaining your specific consent first.
10. Our Liability to You
We will provide the Community with reasonable care and skill. We do not limit our liability in any way that is not permitted under English law.
Beyond that, we are not liable for any loss arising from your reliance on content shared in the community, including content posted by other members, or for any indirect or consequential loss. Our total liability to you in connection with your membership is limited to the amount you have paid us in the 12 months before the claim arose.
11. Changes to These Terms
We may update these terms from time to time, for example to reflect changes in the law or in how the Community operates. If we make a material change, we will give you reasonable notice by email before it takes effect. Continuing your membership after that point means you accept the updated terms.
12. Governing Law
These terms are governed by the law of England and Wales. Any dispute relating to your membership will be dealt with by the courts of England and Wales.
13. Contact
Questions about these terms, or about your membership, can be sent to [email protected].
On-Demand Programme Terms and Conditions
Date: June 2026 | Provider: The Co-Parent Way Ltd, company number 14233275, registered office 44 Onslow Gardens, London, England, N10 3JX
Contact: [email protected] | Website: thecoparentingmethod.com
1. About These Terms
The Co-Parent Way Ltd (“we”, “us”, “our”) is the provider of the On-Demand Programme. By purchasing access, you (“you”, “your”) confirm that you have read and agree to these Terms and Conditions in full. They form a legally binding contract between you and The Co-Parent Way Ltd.
These terms should be read alongside our Privacy Policy and our Safeguarding Policy, both available at thecoparentingmethod.com.
2. What the On-Demand Programme Includes
Your purchase gives you access to pre-recorded course content, the full Co-Parenting Method programme, delivered via the member's hub at my.thecoparentway.com, and a resource library of supporting materials, tools, and downloads available through the member's hub.
The On-Demand Programme does not include live coaching, one-to-one sessions, or access to weekly Q&As. If you would like these elements, please see the Sprint Programme.
Access is provided via the member's hub. We will send your log-in details by email once your purchase is confirmed. Your access period begins on the date your log-in details are issued and continues for as long as we continue to operate the member's hub and this programme, subject to these terms, including clause 8 below.
We reserve the right to update, modify, or remove course content and resources at our discretion. Where we make a material change that significantly reduces what is available to you, we will give you reasonable advance notice.
3. Eligibility
The On-Demand Programme is available to individuals aged 18 and over. By purchasing, you confirm that you meet this requirement and that the information you provide at checkout is accurate.
4. Payment
The programme fee is payable in full at the time of purchase. Payment methods will be confirmed at checkout. All prices are stated in GBP and are inclusive of any applicable taxes unless otherwise stated.
5. Cancellation and Refund Policy
As a consumer purchasing digital content online, you normally have a 14-day right to cancel from the date of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Because the On-Demand Programme gives you immediate access to digital content when your log-in details are issued, we ask you to confirm at the point of purchase that you want access to begin immediately and that you understand this means your statutory 14-day cancellation right ends once you have accessed any part of the programme content. If you have not yet accessed any content and wish to cancel within the 14-day window, you remain entitled to a full refund.
Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If the content does not meet these standards, please contact us at [email protected] and we will work to resolve the issue, which may include repair, replacement, a price reduction, or in appropriate cases a refund, depending on the nature of the issue.
Outside of your statutory rights, we do not offer refunds for change of mind or for content already accessed. If you believe you are entitled to a remedy under your statutory rights, please contact us using the process in clause 9.
6. Acceptable Use
Your access to the On-Demand Programme is for your personal use only. By purchasing, you agree that you will not share your log-in details with any other person; copy, reproduce, distribute, resell, or publish any course content or resources, in whole or in part; record or screenshot any part of the programme for distribution outside the platform; or use the content for commercial purposes, including to train others or to develop competing products or services.
Breach of these terms may result in your access being revoked without refund and may result in legal action.
7. Intellectual Property
All course content, resources, frameworks, branding, and materials within the On-Demand Programme are the intellectual property of The Co-Parent Way Ltd and are protected by copyright. Your purchase gives you a personal, non-transferable licence to access and use the content for your own private purposes only. No ownership of any content is transferred to you by your purchase.
8. Technology, Access, and Discontinuation
Access is provided via the member's hub at my.thecoparentway.com. We are not responsible for any technical issues you experience, including internet outages, device or software failures, or scheduled platform maintenance.
We will make reasonable efforts to keep the member's hub available and to give advance notice of planned maintenance. We do not guarantee uninterrupted access and accept no liability for temporary outages outside our reasonable control.
We reserve the right to discontinue the On-Demand Programme, or to migrate it to a different platform, at any time. If we do so, we will give you at least 60 days' notice by email and will provide reasonable alternative access to the core course content during that notice period, where this is practicable. Discontinuation in line with this clause is not a breach of these terms.
If you experience persistent technical difficulties accessing your content, please contact [email protected] and we will do our best to assist.
9. Complaints
If you are dissatisfied with any aspect of the On-Demand Programme, please contact us in writing at [email protected]. We will acknowledge your complaint within five working days and provide a copy of our complaints procedure.
We will not issue refunds for dissatisfaction alone, but where there is clear evidence that the digital content does not meet the standards required under the Consumer Rights Act 2015, we will provide an appropriate remedy. If informal resolution is not possible, we are open to mediation before either party pursues legal action.
10. No Guarantee of Results
The On-Demand Programme is designed to give you skills, tools, and techniques to support more effective co-parenting. Participation does not guarantee specific outcomes in your co-parenting situation. Progress will vary depending on your circumstances, your engagement with the content, and how consistently you apply what you learn.
Some tools and techniques may not be applicable in every situation. You are best placed to judge what is relevant to your circumstances, and it is your responsibility to apply the programme sensibly and in a way that is appropriate for your children and your family.
11. No Legal, Medical, or Therapeutic Advice
The content within the On-Demand Programme is educational and coaching in nature. Nothing in the programme constitutes legal, medical, or therapeutic advice and it should not be treated as such.
For legal matters relating to your separation, custody arrangements, or financial settlement, please consult a qualified family solicitor. For concerns about your mental health or wellbeing, please consult a qualified medical or mental health professional.
This programme does not include any live or moderated channel through which you can raise a safeguarding concern with us. If you have a safeguarding concern relating to a child, please see our Safeguarding Policy at thecoparentingmethod.com, contact [email protected], or in an emergency call 999.
11.a. Legal Disclaimer and Exclusion from Litigation
The Co-Parent Way Ltd is an educational and coaching provider. We do not provide legal advice, legal mediation, or therapeutic services.
By enrolling, you acknowledge and agree that The Co-Parent Way Ltd, Marcie Shaoul, and any affiliates cannot be brought into any litigation, whether new or ongoing, related to your co-parenting situation; we will not act as expert witnesses, provide witness statements, write reports for legal use, attend hearings, or respond to legal requests in connection with your participation; participation in this programme does not constitute legal advice and must not be presented as evidence of your suitability as a co-parent in any legal or court setting; and all one-to-one sessions are conducted on a without prejudice basis and cannot be relied upon in court.
For legal matters relating to your separation, custody arrangements, or financial settlement, you should consult a qualified family solicitor.
12. Limitation of Liability
We will deliver the On-Demand Programme with reasonable care and skill. We do not limit our liability in any way that is not permitted under English law, including liability for death or personal injury caused by our negligence, or for failing to provide digital content that meets the standards required by the Consumer Rights Act 2015.
Subject to the above, The Co-Parent Way Ltd is not liable for any indirect or consequential loss arising from your use of the programme or your reliance on its content. Our total liability to you is limited to the amount you paid for your access.
13. Changes to These Terms
We may update these terms from time to time, for example to reflect changes in the law or the way the programme operates. If we make a material change, we will notify you by email before it takes effect. Continuing to access the programme after that point means you accept the updated terms.
14. Governing Law
These Terms and Conditions are governed by the law of England and Wales. Any dispute arising under or in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. General
These Terms and Conditions, together with our Privacy Policy and Safeguarding Policy, constitute the entire agreement between you and The Co-Parent Way Ltd in respect of the On-Demand Programme. If any provision is found to be unenforceable, the remaining provisions continue in full force.
By completing your purchase of the On-Demand Programme, you confirm that you have read, understood, and agree to these Terms and Conditions in full.
Contact: [email protected] | The Co-Parent Way Ltd | thecoparentingmethod.com
Privacy Policy
Data controller: Marcie Shaoul The Co-Parent Way Ltd | Contact: [email protected] | Website: thecoparentingmethod.com
Last updated: June 2026 | ICO registration number: ZB867036
Company number and registered office: 14233275, 44 Onslow Gardens, London, England, N10 3JX
1. Who We Are
The Co-Parent Way Ltd is the data controller for the personal data collected through The Co-Parenting Method Sprint Programme, the On-Demand Programme, and The Co-Parent Hub. This means we decide how and why your data is used. We are registered in England and Wales, company number 14233275.
If you have any questions about how we handle your personal data, please contact us at [email protected].
2. What Is Personal Data
“Personal data” is any information about a living individual which allows them to be identified from that data (for example a name, photographs, videos, email address, address, full IP address etc.) Identification can be by the information alone or in conjunction with any other information. The processing of personal data is governed by the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant legislation such as the Human Rights Act 1998.
3. What Data We Collect and Why
We collect different data depending on which of our products or services you use.
All products (Sprint Programme, On-Demand Programme, Co-Parent Hub)
• Name and email address, to create and manage your account and communicate with you.
• Payment information, collected and processed by Stripe. We do not store full card details. See clause 6.
• IP address and device or browser information, collected automatically by our platform for security and fraud prevention.
Sprint Programme (additionally)
• Notes and information shared during your one-to-one coaching session with Marcie Shaoul, stored securely and kept confidential as described in the Sprint Programme Terms and Conditions.
• Pre-enrolment disclosure responses (legal proceedings and safeguarding questions), stored securely and used only to assess eligibility and, where required, to meet our safeguarding obligations.
• Course engagement data, used to monitor platform performance and improve content.
On-Demand Programme (additionally)
• Course engagement and progress data, used to monitor platform performance and improve content.
Co-Parent Hub (additionally)
• Content you post, messages you send, and your activity within the Hub, visible to other members and used by us to moderate the community in accordance with our Hub Terms and Conditions.
• Subscription and billing data, managed through Stripe and GoHighLevel.
Quiz and Resources
If you complete our co-parenting quiz or download any resources from our website, we collect your name and email address. The quiz also generates a result based on your answers, which we use to give you a personalised outcome and to send you relevant content. We use your contact details to follow up and, where you have opted in, to send marketing communications.
4. Legal Basis for Processing Your Data
UK GDPR requires us to have a lawful basis for processing your personal data. We rely on the following:
• Contract. Processing your name, email, and payment data is necessary to enter into and perform our contract with you, such as delivering the programme or membership you have purchased.
• Legitimate interests. We process engagement and usage data to improve our products and prevent fraud. We have assessed that this does not override your rights and freedoms.
• Consent. We rely on your consent for marketing emails. You can withdraw consent at any time (see clause 11).
• Legal obligation. In limited circumstances we may need to process or disclose data to comply with legal requirements.
Special category data and safeguarding. Where a disclosure relates to a safeguarding concern, including information about domestic abuse, mental health, or a child's safety, we process this under the substantial public interest condition for safeguarding of children and individuals at risk, set out in Schedule 1, Part 2, paragraph 18 of the Data Protection Act 2018. This allows us to process this category of data without consent where it is necessary to protect someone from harm and it would not be appropriate to ask for consent first. Further detail is set out in our Safeguarding Policy.
Data about other people. Where you share information about your co-parent or your children, we process that information on the same legal bases as set out above. We recognise that your co-parent and your children have not given us their data directly. Where it would otherwise be required, we rely on the exemption from the duty to inform a third party directly where this would involve disproportionate effort, given the nature of our service.
5. How We Use Your Information
• To set up and manage your account and deliver the product or service you have purchased.
• To communicate with you about your account, purchases, or membership.
• To send you marketing emails and tips about co-parenting, where you have given us consent to do so.
• To develop and improve our products, services, and content.
• To process payments and manage subscriptions.
• To detect and prevent fraud and misuse of our services.
• For compliance purposes, including enforcing our Terms and Conditions, or as required by applicable law or any governmental or judicial request.
• To moderate The Co-Parent Hub and ensure compliance with our Hub Terms and Conditions.
• To meet our safeguarding obligations where we have a reasonable concern about the safety of a child or vulnerable adult.
6. Data Processors and Third Parties
We use the following third-party services to operate our business. Each is a data processor acting on our instructions. We have data processing agreements in place where required by UK GDPR.
• Stripe, payment processing. stripe.com/gb/privacy
• GoHighLevel (GHL), platform hosting, community, course delivery, CRM, email marketing, booking and scheduling. gohighlevel.com/privacy-policy
• GoKollab, Co-Parent Hub mobile app access. gokollab.com/privacy
• Google Workspace (Gmail), email communications. policies.google.com/privacy
We do not sell your personal data to any third party.
Social media. We use Instagram, Tik Tok, Facebook and LinkedIn to manage our social media interactions. If you send us a private or direct message via social media it will not be shared with any other organisation.
7. How We Store Your Data
Anything that is printed out is scanned and saved in a password protected folder. All paper copies are shredded.
Notes taken during coaching sessions, and safeguarding records, are saved in a password protected location, separate from routine membership data. Email attachments sent in by clients are saved in a password protected location.
We store all emails using Gmail for business (Google Workspace). See Google's Privacy Policy at policies.google.com/privacy.
Course and community data is stored within GoHighLevel. GoHighLevel is a US-based platform. Data transfers from the UK to the US are made on the basis of Standard Contractual Clauses or equivalent safeguards approved under UK law.
Children's data. Our products are intended for adults aged 18 and over. We do not knowingly collect personal data directly from children. Where information about a child is shared with us, this is provided by a parent or member, not collected from the child directly.
8. How Long We Keep Your Data
We retain your data for as long as is necessary for the purpose for which it was collected, or as required by law.
• Account and contact data (name, email): duration of account plus 2 years.
• Payment records: 7 years (legal obligation, HMRC).
• Coaching session notes (Sprint): 7 years from the last session.
• Pre-enrolment safeguarding disclosures: 7 years.
• Safeguarding concern records: 7 years, or until the child reaches the age of 25, whichever is later.
• Community posts and messages: duration of membership plus 1 year.
• Marketing consent records: until consent is withdrawn, plus 3 years.
Where data forms part of a safeguarding record, it cannot be erased under clause 11 until the retention period set out above has passed, even if you make an erasure request. We will tell you if this applies to your request.
9. International Data Transfers
Some of our data processors, including GoHighLevel and GoKollab, are based in the United States. When your data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR, including Standard Contractual Clauses or transfers to countries with an adequacy decision.
10. Cookies
Our website uses cookies, small text files stored on your device when you visit our site. We use the following types of cookie:
• Strictly necessary cookies are essential for the website to function and cannot be switched off. They are set in response to actions you take, such as logging in or completing a checkout.
• Analytics cookies help us understand how visitors use our site by collecting information anonymously. We use this to improve how the site works. The analytics tool we use is Google Analytics.
• Marketing cookies may be set by us or our third-party partners to track your activity and show you relevant content or advertising. These are only placed with your consent.
When you first visit our website, you will be shown a cookie banner asking for your consent to non-essential cookies. You can change your preferences at any time using Cookie Settings. You can also control or delete cookies through your browser settings, see aboutcookies.org for guidance.
11. Your Rights
When exercising any of the rights listed below, we may need to verify your identity before we can process your request. There are no fees for the first request, but additional requests for the same data may be subject to an administrative fee.
• The right to access information we hold about you. We will respond within one month.
• The right to correct and update information that is out of date, incomplete, or incorrect.
• The right to have your information erased, subject to clause 8 above where data forms part of a safeguarding or other legally required record.
• The right to object to processing based on legitimate interests, including but not limited to marketing. Where you object to processing based on legitimate interests, we will stop unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is needed for a legal claim.
• The right to data portability, to request that we transfer some of your data to another provider.
• The right to withdraw your consent, for any processing based on consent, at any time.
• The right to restrict processing in certain circumstances while a query is being resolved.
• The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we are not handling your data correctly. Visit ico.org.uk or call 0303 123 1113.
12. How to Exercise Your Rights
To exercise any of your rights, please contact us by email at [email protected], with the subject line “Data Rights Request”. We will respond within one month of receiving your request.
13. Complaints
The Co-Parent Way Ltd aims to meet the highest standards when collecting and using personal information. We take complaints seriously, so please contact us if you think something about this policy, or the way we handle your data, is unfair. If we are unable to resolve your concern, you have the right to complain to the Information Commissioner's Office: ico.org.uk, telephone 0303 123 1113, or by post to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
14. Changes to This Privacy Policy
We keep our privacy policy under regular review. This privacy policy was last updated in June 2026. If we make material changes, we will notify active members and clients by email before the changes take effect.
Safeguarding Policy
Version 1.0 | Date adopted: June 2026 | Review date: June 2027
Policy owner: Marcie Shaoul, The Co-Parent Way Ltd | Contact: [email protected]
1. Purpose and Scope
The Co-Parent Way Ltd is a private coaching and online education business operating The Co-Parenting Method programme (including the Sprint Programme and On-Demand Programme) and The Co-Parent Hub. Our work directly involves discussions about children and families, and we regularly work with adults in emotionally complex and sometimes vulnerable circumstances.
This policy sets out how we respond when we become aware of a concern that a child or vulnerable adult may be at risk of harm. It applies to:
• All interactions within The Co-Parent Hub (hosted on GoHighLevel and the GoKollab app)
• Sprint Programme coaching sessions (one-to-one calls with Marcie Shaoul)
• On-Demand Programme course materials and associated support communications
• Any other communications between members, clients, and The Co-Parent Way Ltd
Although The Co-Parent Way Ltd is a private business and is not subject to the same statutory safeguarding duties as schools, charities, or regulated health providers, we are committed to acting in line with the principles of Working Together to Safeguard Children 2023 and the Care Act 2014 where relevant.
2. Definitions
• A child is anyone under the age of 18.
• A vulnerable adult is a person aged 18 or over who may be at risk of harm due to their personal circumstances, including but not limited to mental health difficulties, coercive or controlling behaviour, or domestic abuse situations.
• Safeguarding means protecting children and vulnerable adults from abuse, neglect, exploitation, or harm, and acting to prevent harm where a risk is identified.
• A safeguarding concern is any disclosure, behaviour, or information that suggests a child or vulnerable adult may be at risk of harm, whether from a third party (such as a co-parent) or from the individual themselves.
3. Designated Safeguarding Lead
The Designated Safeguarding Lead (DSL) for The Co-Parent Way Ltd is Marcie Shaoul, Founder, contactable at [email protected]. The DSL is responsible for receiving and acting on all safeguarding concerns, maintaining records, seeking external guidance where necessary, and making any referrals to statutory agencies.
Deputy Safeguarding Lead. [Name and contact to be confirmed]. In the event the DSL is unavailable, the Deputy is authorised to assess concerns and make emergency referrals in line with this policy.
4. Recognising a Safeguarding Concern
A safeguarding concern may arise in a variety of ways, including:
• a member or client making a direct disclosure that a child is being harmed or is at risk of harm
• information shared in the Hub or in a coaching session that indicates a child is witnessing domestic abuse, neglect, or emotional harm
• a member or client disclosing that they themselves are experiencing domestic abuse, coercive control, or a mental health crisis that puts them or their children at risk
• content posted within The Co-Parent Hub that gives rise to concern about the safety or welfare of a child
• a disclosure from a third party, for example another member flagging concern about something posted in the Hub
Concerns do not need to be definitive to be acted upon. If something does not feel right, it should be treated as a concern and escalated to the DSL.
5. How to Raise a Concern
If you are a member of The Co-Parent Hub or a client of The Co-Parenting Method programmes and you have a concern about the safety or welfare of a child or vulnerable adult, including yourself, please contact us directly by email at [email protected] with the subject line SAFEGUARDING CONCERN. We will acknowledge your message within one working day.
You are not required to have proof of harm before raising a concern. If you are unsure, you can contact us and we will help you consider next steps.
If you believe a child is in immediate danger, call 999. If you are concerned about a child but the situation is not an emergency, you can contact your local authority children's services or the NSPCC Helpline on 0808 800 5000.
6. How The Co-Parent Way Ltd Responds to a Concern
• Record: the concern will be recorded in writing as soon as possible, including the date, what was said or observed, and by whom, kept securely and separately from routine membership records.
• Assess: the DSL will assess the nature and urgency of the concern, seeking guidance from the NSPCC professional consultation line (0808 800 5000) where there is any uncertainty.
• Refer: if the DSL believes a child may be at risk of harm, a referral will be made to the relevant local authority children's services, or to the police if there is an immediate risk. We will not delay a referral in order to investigate internally.
• Communicate: where appropriate and safe to do so, we may let the member or client know we are taking the concern seriously and what steps we are taking. We will not share information with the person who may be causing harm.
• Access: we reserve the right to suspend or remove a member's access to The Co-Parent Hub, or to pause coaching sessions, where we believe this is necessary to protect the safety of a child or another member.
7. Confidentiality and Information Sharing
The Co-Parent Way Ltd takes confidentiality seriously. Information shared by members and clients is treated with discretion and is not shared with third parties for commercial purposes.
However, confidentiality is not absolute. The welfare of a child always takes precedence over confidentiality obligations. We will share information with statutory agencies, including local authority children's services, the police, or other relevant bodies, where we have a reasonable belief that a child is at risk of significant harm, a vulnerable adult is at risk of serious harm and is unable to protect themselves, or we are required to do so by law.
Where possible, we will tell the person concerned that we are sharing information and why, unless doing so would increase the risk of harm. We will share only the information that is necessary and proportionate to the concern.
This approach is consistent with the information sharing guidance set out in Working Together to Safeguard Children 2023 and the UK GDPR Schedule 1 Part 2 paragraph 18 condition permitting processing for the safeguarding of children and individuals at risk. See our Privacy Policy for further detail on how this data is processed and retained.
8. Co-Parents of the Same Children
Our members are, by definition, involved in co-parenting relationships. In some cases, two members of The Co-Parent Hub may be co-parents of the same child or children, or may be in direct personal conflict with one another.
Where we become aware of this situation, we will take appropriate steps to protect the confidentiality of all parties and the integrity of the community. This may include restricting access to certain discussion channels, reaching out to one or both members directly, or in serious cases, removing one or both members from the Hub.
This is not a safeguarding measure in itself, but where such a situation gives rise to concerns about a child's welfare, those concerns will be handled in accordance with this policy.
9. Pre-Enrolment Screening
Clients enrolling in The Co-Parenting Method Sprint Programme are required to disclose at the point of enrolment whether they are currently involved in, or anticipate being involved in, legal proceedings related to their co-parenting situation, and whether there are any legally recognised safeguarding concerns relating to their relationship with their co-parent or children.
The Co-Parent Way Ltd reserves the right to decline enrolment to any individual where we consider that participation would not be appropriate on safeguarding grounds, or where the nature of the client's circumstances falls outside the scope of the programme. This screening is in addition to, and does not replace, the obligations set out in this policy.
10. Record Keeping
All safeguarding concerns and the actions taken in response will be recorded in writing and stored securely, including the date and nature of the concern, who raised or identified it, any information shared, the assessment made, any action taken including referrals, and the outcome where known.
Records will be retained for a minimum of seven years from the date of the concern, or until the child in question reaches the age of 25, whichever is later. Records will be stored in a secure, password-protected system accessible only to the DSL and Deputy DSL.
11. Training and Awareness
Marcie Shaoul, as DSL, will maintain awareness of safeguarding obligations and best practice by completing recognised UK safeguarding training and refreshing this at least every two years, remaining familiar with the current version of Working Together to Safeguard Children and any relevant updates to statutory guidance, and accessing the NSPCC professional consultation helpline (0808 800 5000) when any uncertainty arises about how to respond to a concern.
12. Related Policies and Documents
This policy should be read alongside our Community Terms and Conditions, Sprint Programme Terms and Conditions, and Privacy Policy, available at thecoparentingmethod.com and within The Co-Parent Hub platform.
13. Policy Review
This policy will be reviewed annually, or sooner if there is a change in legislation, statutory guidance, or the nature of The Co-Parent Way Ltd's products and services. The review date is June 2027.
Questions about this policy can be sent to [email protected]. If you have a concern about a child and are unsure what to do, you can also contact the NSPCC Helpline (public) on 0808 800 5500 or [email protected], the NSPCC Professional Consultation line on 0808 800 5000, or emergency services on 999.